Shipping and Delivery Policy

We provide a number of options for shipping and delivery.

Digital products are sent via the Payloadz service. An email is sent via Payloadz to the email address you provided during the purchasing process. This email contains a download link and registration key. The download link remains active for no longer than 48 hours from the pruchase of the digital product. If the download link expires, email us at support@skillstat.com to arrange for another download email to be sent. We automatically approve requests for the first two requests for additional downloads. 

Physical products are shipped to anywhere that FedEx, USPS and UPS delivers. Standard shipping within North America is included in the price of the product. Prices are set out when ordering your products. If circumstances require us to alter or adjust upwards the shipping price quoted at time of ordering, we will contact you for your approval.

We take all reasonable care with packaging and shipping and ensure all goods are in perfect condition whilst in our possession. Once your goods have been dispatched, we cannot nor do we accept any responsibility or liability for loss or damage to your goods. This includes bent, scratched, broken, damaged, water or chemical effected items.

Overseas orders usually attract an additional surcharge relating to packaging – we shall advise you whether this applies to your order and provide you with a cost upon receipt of your order.

Allow up to 2 weeks for delivery from date of submitting your order. Orders are usually delivered within 1 week under normal circumstances.